FAQ (Frequently Asked Questions)
What materials are used in Acuarela Brand bikinis?
They are made in Brazil and crafted from high-quality fabrics. All of our bikinis offer UV protection for added safety under the sun and are designed to provide comfort, durability, and style.
Can I choose different sizes for the top and bottom?
Yes, we offer the option to select separate sizes for the top and bottom of the bikinis.
What types of payments do you accept?
We accept payments by credit card, debit card, PayPal, Apple Pay, and other secure payment options.
Do you offer international shipping?
Yes, we ship throughout Europe. If you are outside of Europe, please contact us to see if we can manage your shipment.
How long will it take for my order to arrive?
Delivery times vary depending on the destination, but orders are generally delivered within 2-7 business days. We will provide you with a tracking number so you can track the status of your order.
Is shipping free?
Yes, we offer free shipping on orders over 75 euros for Spain and Portugal, and 150 euros for the rest of Europe.
How do I know what my size is?
You will find a specific size guide on each product page. If you have questions about the measurements, please do not hesitate to write to us and we will help you find the perfect size.
Can I exchange or return a bikini?
Yes, we accept exchanges and returns within 14 days of receiving the order. Bikinis must be in their original condition, unused, and with tags intact. See our return policy for more details.
Can I modify or cancel my order once it has been placed?
If you wish to make any changes to your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to assist you.
How can I track my order?
Once your order has been shipped, we will send you an email with a tracking number. If you have not received this email, please email us at acuarela@acuarelabrand.com.
How can I contact you?
You can reach us through the following channels:
- Email: acuarela@acuarelabrand.com
- WhatsApp: +34 663 91 22 70
- Social media: Instagram @acuarelabrand