Shipping Policy
At Acuarela Brand, we make sure your order arrives safely and as quickly as possible. Below you’ll find all the details about our shipping options.
Our Warehouse
All orders are shipped directly from our logistics center in Madrid, Spain.
Free Shipping
Spain (Mainland & Balearic Islands): Free shipping on all orders.
Portugal: Free shipping on all orders.
Other European countries: Free shipping on orders over €150.
Rates & Delivery Times
Shipping rates and delivery times depend on your location and will be displayed during checkout.
Below are the average delivery times and reference rates:
| Zone | Estimated Delivery Time | Price | Carrier |
|---|---|---|---|
| Spain (Mainland) | 1–3 business days | Free | Correos/SEUR |
| Balearic Islands | 2–4 business days | Free | Correos/SEUR |
| Portugal | 2–4 business days | Free | Correos/SEUR |
| Italy, Germany, Belgium, Netherlands, France, Austria, Luxembourg | 3–5 business days | €9.90 | DHL/Fedex |
| United Kingdom | 4–6 business days | €15.00 | DHL/Fedex |
| Rest of the world | — | Rates vary by destination. Please check the final shipping cost at checkout. |
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number to follow your package in real time.
Important Information
We are not responsible for delays caused by the courier or customs.
Please make sure your shipping address is correct when placing the order. We cannot modify it once the order has been shipped.
If a parcel is returned due to an incorrect address or not being claimed, the customer will be responsible for the cost of a new shipment.
Need Help?
If you have any questions about your shipment, contact us at acuarela@acuarelabrand.com We’re happy to assist you.