Shipping Policy
At Acuarela Brand, we make sure your order arrives safely and as quickly as possible. Below you’ll find all information about our shipping options.
Free Shipping
- Spain & Portugal: Free shipping on orders over €75.
- Other countries in Europe: Free shipping on orders over €150.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number to follow your package in real time.
Rates & Delivery Times
| Zone | Delivery Time | Price | Carrier |
|---|---|---|---|
| Spain (Mainland) | 1–2 business days | €6.00 | Correos Express |
| Spain (Mainland) | 2–4 business days | €4.80 | Correos* |
| Spain (Balearic Islands) | 2–4 business days | €5.00 | Correos Express / Correos* |
| Portugal | 2–4 business days | €6.00 | Correos Express / Correos* |
| Italy, Germany, Belgium, Netherlands, France, Luxembourg | 4–6 business days | €11.90 | UPS / UPS Service Point |
| Austria, Denmark, Ireland, Slovenia, Poland, Czech Republic, Latvia, Sweden | 4–6 business days | €11.90 | UPS / UPS Service Point |
| Greece, Bulgaria, Romania, Hungary, Lithuania, Slovakia | 4–6 business days | €15.00 | UPS / UPS Service Point |
| Finland, Norway, Monaco | 4–6 business days | €20.00 | UPS |
| Rest of world* | 2–6 business days | €25.00 | UPS |
*Standard postal service when available.
Important Information
- We are not responsible for delays caused by the courier or customs.
- Please make sure your shipping address is correct when placing the order. We cannot modify it once the order has been shipped.
- If a parcel is returned due to an incorrect address or not being claimed, the customer will be responsible for the cost of a new shipment.
Need Help?
If you have any questions about your shipment, contact us at acuarela@acuarelabrand.com. We’re here to help.